• 0% of Total Room Tariff if cancelled 15 days or more in advance.
• 25% of Total Room Tariff if cancelled 96 hours (4 days) or more in advance.
• 50% of Total Room Tariff if cancelled 48 – 96 hours (2-4) days in advance.
• 100% of Total Room Tariff if cancelled within 48 hours (2 days) prior to check-in date.
• Cancellations of Credit card and online payments will be charged 5% extra.
• In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.
• 25% of Total Room Tariff if cancelled 30 days or more in advance.
• 50% of Total Room Tariff if cancelled 16-30 days or more in advance.
• 100% of Total Room Tariff if cancelled within 15 days prior to check-in date.
• Cancellations of Credit card and online payments will be charged 5% extra.
• In the event of part cancellation of the reservation (i.e. reduction in duration or number of rooms), the above cancellation policy will apply on a pro-rata basis.
• Refunds only through cash/cheque/bank transfer for bookings made by cash/cheque/bank transfer.
• Online refunds for bookings made through the website usually take 7-10 working days.
• Credit/debit card refunds will only be made against credit/debit card bookings and usually take 15 working days.
Rooms booked can’t be downgraded and upgrades are possible subject to availability and payment of the difference in tariffs.
IF The Adventure Retreat n Eco Lodge cancels a reservation for any Reason any time prior to guest arrival, a full refund will be made.